Return and Refund Policy for Digital Products
Because our digital products are delivered electronically and cannot be returned after access has been provided, all digital-product sales are final and nonrefundable.
Before purchasing, please review the product description carefully to confirm that the resource and file format meet your needs.
We want every family to receive the materials they purchased successfully. Please contact us if:
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You were charged more than once for the same purchase.
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You received the wrong product.
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Your download is missing, damaged, or cannot be opened.
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A technical problem prevents you from accessing your purchase.
Contact us within 14 days of purchase at [insert your support email address] and include your name, order number, and a brief description of the problem. We will first attempt to resend, replace, or correct the file. If we cannot resolve the issue, we may provide a refund when appropriate.
Refunds are not available because of a change of mind, failure to use the materials, or an expectation that was not included in the product description. Individual items within a digital bundle cannot be returned or refunded separately.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
The Learning Star reserves the right to update this policy. The policy in effect on the date of purchase will apply to that order.
